Client Implementation & QC Manager

Freemarket is a specialist in cross-border payments and currency exchange. It works with businesses to accelerate growth by giving them access to cross-border payments and currency exchange optimised for their needs. Freemarket does this by blending its own technology, insights, experience and industry connections with the best technology and banking service infrastructures available.

Freemarket’s platform gives brands access to speed and cost benefits previously reserved for only the biggest businesses. Freemarket’s vision is to create a world where every company has the freedom to do business across borders using its own optimised cross-border payments network to make instant, transparent payments that will drive growth.

We offer great growth opportunities and a fantastic benefits package (pension scheme, private healthcare, perkbox, life insurance etc.).

Job Purpose

At Freemarket we place our clients first and we are always looking to improve our client journey and user experience. Our service delivery is a blend of both technology and people, designed to create savings and drive operational efficiencies. As a part of our strategic development and continued improvement of our platform business, we are now looking to grow our Client Implementation team.

The Client Implementation Manager will work alongside the Commercial, Client Support, Banking, Operations, Compliance and Technology teams and will be responsible for the implementation of Freemarket’s solution for its’ clients. Specifically, we want to onboard our new clients faster and more efficiently so that they can start using our services sooner.

This is an exciting role for a driven and ambitious personality. You will be the primary point of contact for our new clients, whilst managing client implementations end-to-end. This can consist of gathering initial key data, assisting compliance with onboarding, quality checks of new accounts, and training and activation of clients.

Responsibilities will include:

  • Product demonstrations
  • Development of implementation plans and pipeline
  • Managing internal stakeholders and SMEs to ensure that implementations are delivered in line with agreed timelines and governance standards (minimum margins, agreed flows etc.)
  • Validation of the client set up from a technical and operational perspective, as well as the completeness of due diligence and legal documentation
  • Overseeing client testing of the Freemarket solution (initial payments, reconciliations, training)
  • Ownership of all client-facing meetings as required
  • Understanding clients’ needs and identifying opportunities to improve the client experience
  • Working closely with internal teams to improve implementation and activation timeframes
  • Managing the risk register through implementation; highlighting relevant project risks to the Management team, particularly the risk to revenue
  • The person we are looking for:

  • A problem solver, with an analytical mind and an assertive attitude
  • Strong and proven project and process management skills including stakeholder management
  • A self-starter with proven commercial acumen and client focus
  • Highly organised with advanced attention to detail
  • An ability to build strong relationships from the outset
  • A team player with an impeccable level of integrity and a solid reputation
  • Willingness to travel as required across the UK or overseas and stay overnight at client locations (restrictions permitting)
  • At least 2-3 years’ experience in financial services and/or project management experience
  • Familiarity in Payments, Banking, FX, Treasury Management
  • Previous experience working in an early stage, high growth business is useful but not essential
  • Strategic leadership thinking and ability
  • Ready to apply?

    Please send your CV to