Payment Operations Manager

Freemarket is a specialist in cross-border payments and currency exchange. It works with businesses to accelerate growth by giving them access to cross-border payments and currency exchange optimised for their needs. Freemarket does this by blending its own technology, insights, experience and industry connections with the best technology and banking service infrastructures available.

Freemarket’s platform gives brands access to speed and cost benefits previously reserved for only the biggest businesses. Freemarket’s vision is to create a world where every company has the freedom to do business across borders using its own optimised cross-border payments network to make instant, transparent payments that will drive growth.

We offer great growth opportunities and a fantastic benefits package (pension scheme, private healthcare, perkbox, life insurance etc.)

Overview of the role

  • Responsible for managing the day-by-day execution and completion of all client Payment demands, client FX trade, and associated service support functions
  • Management of Payment Operations team including training, development, performance measurement, and support processes

Responsibilities will include:

  • Leading the Payment Operations team in delivering all aspects of business processing, including:
    • Secure processing and delivery of client payments via key Bank interfaces
    • Processing/settlement of client FX & Treasury Management services
    • Management of all inward Bank reporting
    • Exception management
    • Reconciliations & MI reporting
  • Ensuring the Company operates in accordance with the regulatory requirements as adopted and mandated by the business
  • Oversight and ongoing development of key operational processes & procedures from inception through implementation into core adoption
  • Incident Management (e.g. operational losses, process errors) including investigation, mitigation, recovery, and reporting/escalation procedures
  • Identification & resolution of service issues including impact assessment, escalation and conclusion
  • Key stakeholder in critical Change Management & service evolution initiatives
  • The person we are looking for:

  • Min 5 years in a high-demand Payment Operations or related Cash Management or Treasury Management environment
  • Demonstrated track record in delivering high-quality services associated to time-critical client business
  • Experience is utilising a range of Bank interfaces/market clearing services e.g. International Payments, UK Faster Payments, SEPA, SWIFT
  • Familiarity with FX Trading and associated settlement processes
  • Familiarity with in-house processing platforms
  • Strong interpersonal communication & collaboration skills
  • Strong organisational, planning, and time management skills
  • Strong problem solving and risk identification skills
  • A background of interaction and familiarity with Risk and Compliance protocols
  • Ready to apply?

    Please send your CV to careers@wearefreemarket.com