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Knowledge Base

Having issues with your account or would like to know more regarding our service and platform?

Our knowledge base will help out. Check out some of the articles below.

Deposits
How to make a deposit
Where do I deposit funds?
Have you received my money?
Exchanges
How to cancel a transaction
How do I know if my exchange has been completed?
Creating a new exchange instruction
What is a scheduled exchange?
How long does it take to get my currency?
Is there a minimum or maximum amount that I can exchange?
Why hasn’t my exchange happened yet?
Cut-off times and settlement for payments
Withdrawals
Withdrawal approval function
Why was my withdrawal cancelled?
Do you make payments to third parties?
How to make a withdrawal
Why hasn’t the beneficiary received the funds?
I have received a notification that I should withdraw my remaining balance but I can’t click on ‘Withdraw Balance’
Withdrawal batch function
Onboarding/Registration
How long does it take to register?
How to register: Personal Account
How to register: Business Account
Is it free to register?
Why was my account rejected?
What kind of documents should I submit for review with Compliance?
When will my account be approved/rejected/reviewed?
General
How to change your name and password
How does it work?
Freemarket and vIBANs
How much do you charge?
Legal
Unsupported jurisdictions
How safe is my money?
Risk appetite
Customer complaints procedure
How does Freemarket safeguard my money?
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FreemarketFX Limited is a limited company registered in England and Wales. Registered number: 07289573
FreemarketFX Limited is authorised by the Financial Conduct Authority (FCA) – Firm No.585093
Copyright © 2021 FreemarketFX Limited. All rights reserved.

Metal Box Factory
30 Great Guildford Street
London, SE1 0HS

 
 
 
 
 
 
 
 
 
 
 
 
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