Knowledge Base

Having issues with your account or would like to know more regarding our service and platform?

Our knowledge base will help out. Check out some of the articles below.

Registration
How long does it take to register?
How to register: Personal Account
How to register: Business Account
How to change your name and password
Is it free to register?

Functions
Withdrawal approval function

General
How does it work
Freemarket and vIBANS
Unsupported jurisdictions
Risk appetite

Security
How safe is my money

Issues
Customer complaints procedure

Transactions
How to make a deposit
How to cancel a transaction
How do I know if my exchange has been completed?
Do you make payments to third parties?
How to make a withdrawal
Creating a new exchange instruction
What is a scheduled exchange?
Where do I deposit funds?
How much do you charge?
Currency settlement schedule
How long does it take to get my currency?
Is there a minimum or maximum amount that I can exchange?