Knowledge Base Articles
How to make a deposit
Where do I deposit funds?
Have you received my funds?
How to cancel a transaction
How do I know if my exchange has been completed?
Creating a new exchange instruction
What is a scheduled exchange?
How long does it take to get my currency?
Is there a minimum or maximum amount that I can exchange?
Why hasn’t my exchange happened yet?
Withdrawal approval function
Why was my withdrawal cancelled?
Do you make payments to third parties?
How to make a withdrawal
Why hasn’t the beneficiary received the funds?
I have received a notification that I should withdraw my remaining balance but I can’t click on ‘Withdraw Balance’
How long does it take to register?
How to register: Personal Account
How to register: Business Account
Is it free to register?
Why was my account rejected?
What kind of documents should I submit for review with Compliance?
When will my account be approved/rejected/reviewed?
How to change your Name and Password
How does it work?
Freemarket & vIBANs
How much do you charge?
How safe is my money?
Customer complaints procedure
Cut-off times and settlement for payments
Withdrawal batch function