I have received a notification that I should withdraw my remaining balance but I can’t click on ‘Withdraw Balance’
You may be notified via email asking you to withdraw the balance on your account. If you’re unable to do so, there is an easy solution.
Periodically, we require all of our client’s to go through a re-verification process. If your account has been suspended or has entered the re-verification period, then our compliance team will reach out and ask you to submit certain documentation for them to review so your account can be approved and the option to withdraw funds available again.