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Withdrawal Transaction Charges
Freemarket have introduced the capability to allow OUR fees along with SHA to be applied to Withdrawals.
When making a Withdrawal, the different transaction charge types will be displayed so they could be selected. Depending on the type selected, a different fee will be applied to the transaction.
End-to-end journey
Steps to be followed are outlined below:
Step one
Log into FMFX portal:
Step two
Once logged in, go to Balances, select an account and click on ‘Withdraw funds’.
Step three
Beneficiary selection step will follow:
a. Depending on the payment destination country, Transaction Charges option will or will not be displayed: i. Payment outside the European Economic Area (EEA)1 region: SHA/OUR option will be available:
An explanation of the different charges available will be shown when hovering over the (i) tooltip
ii. Payment within EEA region: SHA/OUR option will not be displayed as all payments within the EEA region will be defaulted to SHA
Step four
4. After selecting the desired Transaction charges, the payment will need to be confirmed and the details will be displayed. A breakdown of the Service fee will be available and the Transaction charges selected.
(1) EEA countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.